Refund policy
Additional Return Policy Details:
Inspection, Discrepancies, and Deductions
Every return is inspected. Missing, ineligible, or worn items can reduce or cancel credit. Credit adjustments for unselected or questionable items are issued only after the warehouse review.
When creating a return, items marked as Final Sale will not be available for selection. If you are unable to select an item during your return, it is most likely because it is a Final Sale item, which is not eligible for return under any circumstances. If any final‑sale item is sent back, it will be discarded and no credit will be issued.
I ordered the wrong item can I cancel /modify/change my order?
Unfortunately, once an order has been successfully placed it can no longer be modified. If your order has not been shipped, please email us ASAP at contact@suxqsou.com and we would be happy to cancel your order so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items. Please note that we cannot combine orders and refund shipping costs. Please ensure the items in your order and address are correct before purchasing. If you are unsure, please email us at contact@suxqsou.com before you order. You will receive a response from a member of our team within 24-48hrs.
We accept returns on items within 20 days from the date of delivery. Any return request beyond the 20 days will be considered wear and tear and cannot be replaced/exchanged/or refunded (also includes sale items which are final sale and not returnable regardless of meeting 20-day policy). All exchanges and returns must have original tags and not be damaged in order to receive full compensation. Please email us at contact@suxqsou.com to request return and provide reason. A team member will contact you within 24-48hrs of receiving request with instructions on where to send return and/or if you qualify for store credit based on terms stated previously. You will be responsible for shipping cost for return and exchange. SUXQ is not liable for lost returns without a receipt or tracking and delivery confirmations. We recommend shipping with insurance and/or keeping your receipt and tracking number for your records until your return is confirmed received by us and processed. Once we have received your return, please allow for 1-2 business days for your return to be processed. The refund or store credit will be processed within 24-48hrs (excludes shipping cost), with funds returned to your account of original form of payment. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 7 business days, please email us at contact@suxqsou.com we will look into the refund for you! SUXQ reserve the right to refuse a refund that does not abide by our return policy. Items returned that are deemed non-refundable will be returned to you at your expense.
Return address:
SUXQ Returns
700 SE Becker Rd #235
Port Saint Lucie, FL 34984
I have received a damaged/defective item
On behalf of SUXQ we sincerely apologize. Damaged items must be reported to us within 7 days from the date of delivery. Any claims beyond the 7 days will be considered wear and tear and cannot be replace/returned/refunded. Please email us immediately at contact@suxqsou.com if you have received a damaged/defective item and input in your message body the following:
Order number
Brief description of the problem
Clear Photos of damaged/defective item You will receive a response from a member of our team within 24-48hrs for resolution.
I entered the wrong address; can I change it?
Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. If you need to make any address changes, please inform us as soon as possible. The sooner we know, the sooner we can start helping you out with those changes. SUXQ cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.
I haven’t received my package/my package was lost in the mail?
Please email us immediately at contact@suxqsou.com within 7 days from the expected date of delivery. Any claims beyond the 7 days will be considered void. For example: If your shipment expected date of arrival was Monday June 1st at 9pm, you have until Monday June 8th at 9pm to notify us of your delayed or not delivered shipment. For extenuating circumstances, a store credit may be offered for resolution at the discretion of management. SUXQ is not held responsible for unfortunate events such as misplaced, lost, or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please email us at contact@suxqsou.com and we will do our best to help you find your missing package.
All approved returns convert to a SUXQ e-gift card issued in USD. Gift cards never expire. International shoppers see the value converted automatically at checkout.
Please check your inbox, including your junk or spam folder, for emails from contact@suxqsou.com containing your e-gift card.
Processing Timelines
- UPS pre‑paid label: Credit is usually issued within 72 hours of the first UPS scan (often less than 24 hours).
- Carrier‑of‑choice and Return‑to‑Sender parcels: Credit is issued within 10 business days after the warehouse scans the parcel.
How We Calculate Your Credit
- Credit equals the amount you actually paid for each returned item after discounts and promotions.
- Items you selected in the portal are credited first.
- Items not selected or items received in questionable condition are inspected separately. Any additional or adjusted credit can take up to 10 business days after the warehouse receives the parcel.
If you believe your credit is incorrect, please review these points:
- Selected vs. unselected items – Items you chose in the portal are credited first, often within the timelines above. Items that were not selected are processed separately after the warehouse inspection. This extra review can add up to 10 business days once the parcel is delivered and received by the warehouse.
- Item condition – Credits may be reduced or denied if returned items show wear, damage, or are Final‑Sale.
- Promotions and discounts – The refunded amount reflects the price actually paid for each item after promotions.
If you still disagree with the final amount, contact Customer Care through the contact@suxqsou.com with your order number, tracking information, and photos of the packing slip and items.
When We Refund to the Original Payment Method
- SUXQ cancels or short‑ships an item (out of stock before shipment). We refund that item to the original payment method.
- You receive a damaged, defective, incorrect, or incomplete item. Contact Customer Care at contact@suxqsou.com. Once verified, we issue a complimentary label, if needed, and refund those item(s) to your original payment method.
If you used a Buy Now, Pay Later service (such as Afterpay, Klarna, or Zip), your return will still be processed normally. Once your return is processed, you’ll receive a SUXQ e-gift card, just like any other return.
Please note: Your payment plan with the provider will not be paused, adjusted, or canceled. You must continue paying based on the original schedule. The gift card you receive is for use on future purchases, but it does not apply to your existing installment balance with your payment provider.
Buy One, Get One (BOGO) Promotions
When you return items purchased through a Buy One, Get One Free or Buy One, Get One X% Off promotion, your store credit will be adjusted based on the promotional pricing:
- Returning both items? You’ll receive store credit for the full amount you paid.
- Returning only one item? Your credit will be adjusted based on the value of the free item.
We automatically calculate these adjustments for you at checkout. No need to guess or calculate manually.
We do not reserve inventory for exchanges. Return the item, wait for your gift card, and place a new order in any size or style that is currently available.